Refund policy

No-Return Policy

Effective Date: 01/01/2024

Thank you for shopping at Serenitee. We appreciate your business and want to ensure your satisfaction with our products. Please read our No-Return Policy carefully before making a purchase.

1. No Returns:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at inquiry@sereniteehk.com with details of the product and the defect within 2 days of receiving your order.

2. Damages and issues:

In the event that you receive a defective, wrong product or damaged product, please contact us immediately at inquiry@sereniteehk.com with details and photos of the product. We will assess the issue and provide instructions on how to proceed.

3. Exceptions:

We may, at our sole discretion, make exceptions to this policy in certain cases. If you believe you have a special circumstance that warrants a return, please contact us at inquiry@sereniteehk.com to discuss your situation.

4. Refund Process:

If a refund is approved for a defective item, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

5. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us:

If you have any questions about our No-Return Policy, please contact us at inquiry@sereniteehk.com.

By making a purchase from Serenitee, you acknowledge that you have read and agree to our No-Return Policy.